Last updated October 28, 2020
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with our product for being defective, you may return it to us for a full refund, store credit, or exchange. Please see below for more information on our return policy.
CHANGES AND CANCELLATIONS OF AN ORDER
Once an order is placed it cannot be changed or canceled.
RETURNS
All returns for being defective items must be postmarked within one (1) days of the purchase date.
RETURN PROCESS
To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
One Stop Dairy Products Co., Ltd.
Attn: Returns
RMA #
171 moo3, Wangnamkieo
Kampangsan, Nakornpathom 73140
Thailand
Return shipping charges will be paid or reimbursed by us.
REFUNDS
After receiving your return and inspecting the condition of your product, we will process your return or exchange. Please allow at least one (1) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
08-4700-9700
